This policy explains how RG Media Group, trading as Restaurant Genie (“we”, “us”, “our”), collects and uses personal information when you visit restaurant-genie.co.uk, contact us or work with us. We are the controller of that information for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
- Company: RG Media Group [Ltd], registered in England and Wales, company number [number]
- Registered office: [registered office address]
- Trading address: Bedford I-Kan, 38 Mill St, Bedford MK40 3HD
- ICO registration number: [number]
- Email: reach@restaurant-genie.co.uk · Phone: 07485 194478
What we collect
- Contact details you give us: your name, job title, email, phone number, business name, website and location.
- Business information you share in our proposal or contact forms, such as number of sites, venue type, approximate turnover band, goals and budget.
- Booking details when you book a call with us, including the time you choose and any notes you add.
- Applications for roles or partnerships: your CV, portfolio links and the information in your application.
- Email sign-ups, for example to download a resource or receive Our Foundation updates.
- Technical and usage information: your IP address, browser and device, pages visited and how you arrived, collected through cookies and similar technologies (see our cookie policy).
- Client data: if you become a client, we may access your marketing, advertising, analytics and customer data to deliver our services. Our service agreement sets out how we handle it, usually as your processor.
How we use it, and our lawful basis
- To respond to enquiries and prepare proposals: legitimate interests, and steps taken at your request before entering into a contract.
- To deliver services to clients and manage the relationship: performance of a contract.
- To send relevant updates about our services to business contacts: legitimate interests, with an opt-out in every message. Where the law requires consent (for example sole traders and partnerships), we ask for it first.
- To send resources, newsletters or foundation updates you’ve signed up for: consent, which you can withdraw at any time.
- To assess job and partnership applications: legitimate interests, and steps taken at your request.
- To understand how our website is used and improve it: consent, through our cookie banner.
- To keep records, prevent fraud and meet legal and tax obligations: legal obligation and legitimate interests.
Who we share it with
We never sell your personal information. We share it only with trusted service providers who help us run our business, under contracts that require them to protect it:
- Website hosting and forms: Webflow
- Email and file storage: Google Workspace
- Our CRM and email marketing platform: [provider]
- Call booking: Google Calendar appointment schedules (Google Workspace)
- Analytics and advertising: Google (Analytics, Ads) and Meta, where you’ve consented to cookies
- Freelance specialists working on client accounts, under confidentiality terms
- Professional advisers such as our accountants and lawyers, and authorities where the law requires it
International transfers
Some of our providers, including Webflow and Google, may process information outside the UK. Where they do, we rely on UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework where the provider is certified) or the UK International Data Transfer Agreement or Addendum to protect it.
How long we keep it
- Enquiries that don’t become clients: up to 2 years from last contact
- Client records: for the length of our contract and 6 years afterwards, for legal and tax purposes
- Unsuccessful job applications: 6 months, unless you agree to us keeping them longer
- Marketing contacts: until you unsubscribe or we’ve had no engagement for 2 years
Your rights
You have the right to access the personal information we hold about you, to have it corrected or erased, to restrict or object to how we use it, to data portability, and to withdraw consent at any time where we rely on it. To use any of these rights, email reach@restaurant-genie.co.uk. We’ll respond within one month.
Complaints
If you’re unhappy with how we’ve handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.